Modal Ribbed Headwrap | Sage

- one size fits all from 3 months to adult.
- untie and retie the knot to adjust sizing.

- Fabric: 90% Modal, 10% Spandex
- Handmade in Canada

Machine wash on cold cycle in a mesh bag. Hang to dry. Iron on low.

Processing Time
Our current processing time is 3-5 business days. This is the time it takes us to make, package and ship orders in the order we receive them. Please see below for estimated shipping times depending on your location.

Shipping Costs + Delivery Times By Location:

British Columbia 
$4 SHIPPING (NON-TRACKED lettermail - see FAQ for more details) OR $14.95 tracked shipping (approximately 1-3 business days for delivery)

Express Shipping $19.95 (1-2 business days)

FREE TRACKED SHIPPING on orders over $200.

Rest of Canada
$4 SHIPPING (NON-TRACKED lettermail - see FAQ for more details) OR $14.95 tracked shipping (approximately 4-9 business days for delivery)

Express Shipping $30 (3-4 business days)

FREE TRACKED SHIPPING on orders over $200

USA
approx $6 USD Shipping - USPS First Class (Tracked Package) approximately 5-10 business days for delivery

FREE SHIPPING on orders over $200 (approx. $145 USD).

UK
approx $7 GBP Shipping - Fully tracked. Approximately 6-10 business days for delivery.

Australia

Shipping is approx. $35 AUD - Full tracking 8-22 business days for delivery. 

Rest of the World

Please add your address info at checkout for shipping rates.

Although we hope you love your Ellie + Coco purchase if you'd like to return your items you may do so within 14 days from the date you receive your order. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Please note, in order to qualify for a return, items must be unworn, unwashed, and undamaged with all hang tags still attached and in their original packaging. We have the right to deny returns that do not comply with our return policy.

To submit an inquiry for a return, please contact us at ellieandcoco.info@gmail.com and list the subject as RETURN. We will reply back shortly with return instructions.

Returns will be examined and processed within approximately 3-5 business days after we receive your return. You will receive a confirmation email from us when we've completed your return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ellieandcoco.info@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ellieandcoco.info@gmail.com 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.